Absolute-Snow is a trading name of The Boarding Company Limited, registered in England under number 5409600.
The Boarding Company is VAT registered no. 873290605
All references to the company, us, I, we or 'our' shall mean The Boarding Company Limited.
All references to the customer or you shall mean the person or persons visiting one of our website or premises or purchasing or agreeing to purchase goods from The Boarding Company Limited.
All references to the website shall include reference to all domains owned by The Boarding Company Limited.

Delivery Policy
* We deliver to BFPO providing your parcel does not exceed 1.05m in length. We are not able to deliver to a military base if you do not use a BFPO address. If you provide us with a military or BFPO address to which we are unable to deliver for either of these reasons, you will be liable for return and potentially repeat delivery charges.
^ Excluding Azores, Balearic Islands, Canary Islands, Cyprus, Gibraltar, Lithuania, Madeira, Malta and Romania.

Volume Surcharges
Delivery prices quoted are based on the weight of items in your basket. Couriers may apply surcharges to high volume parcels but we will contact you if this applies to your order. We reserve the right to ship your goods minus their original packaging in order to minimise parcel volume and to keep delivery charges as low as possible; we may do this without seeking your prior consent in order to expedite the shipment."

Acceptance of Parcels
All items will be delivered to the address that you have provided, and not necessarily you in person.
If someone else signs for or otherwise accepts your parcel, the parcel will be deemed to have been delivered and no claim for none delivery will be accepted.
If your parcel is delivered to BFPO, a block of flats, a university halls of residence, a house of multiple occupancy or a place of work it will be up to you to recover the parcel from whoever accepted it.
All deliveries must be accepted upon presentation by our delivery agents, even if you no longer want the products.
Refusal to accept delivery of a parcel will render you liable for return delivery charges which can be substantial.
If there is a problem with the parcel you are receiving, please still accept the delivery, ask the courier to record the nature of the problem and then contact us so we can attempt to resolve the issue for you.
Re-delivery or redirection may be possible at additional cost.
Damage caused in transit can only be claimed if the damage is reported to the carrier upon signing for the goods

Delayed and Lost Parcels
Unfortunately it is fairly common for parcels to be delayed, especially for international deliveries due to customs enquiries, but UK delays also occur if couriers suffer logistical difficulties and during busy periods around Black Friday and Christmas. It is, however, extremely rare for a parcel to be actually lost in transit; parcels almost always get delivered all be it later than anyone would like. If you are concerned that your parcel might not arrive in time please:e:
1) Send Absolute-Snow confirmation of your delivery address and post code.
2) Check with all members of your household and all neighbours who may have taken your parcel in for you.
3) After we have despatched your parcel we do not have any information about your parcel's whereabouts so please contact the carrier which, in the case of Royal Mail, will be your local sorting office.
4) If your order is urgent place a second order online in the usual way. Should you only ever receive one parcel, ask Absolute for a refund. Should you receive two parcels, ask Absolute for a free returns label and a refund.

Absolute will declare an undelivered parcel as ""lost in transit"" 30 days after despatch. You will be refunded in full for any lost parcel but, with the exception of Royal Mail Special Delivery, refunds will not be issued for late deliveries."

Exclusions
These brands, Analog, Anon, Burton and Patagonia do not allow us to deliver to addresses of the EU or EEA. We can therefore only deliver these brands to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden Switzerland and the UK.

Warranty Claims
The manufacturer's terms and conditions shall apply. Please refer to the appropriate manufacturer's website.
Most manufacturer's warranties cover faulty design, manufacture and materials but exclude faults or damage caused by impact, wear and tear, accident, neglect or misuse.
All warranty claims are at the manufacturer's sole discretion.
Any partially or wholly successful warranty claim shall infer no admission of liability on the part of the retailer, the distributor or the manufacturer.
Used and ex-demonstration items are sold with no manufacturer's warranty.
In the event of a successful warranty claim, the cost of returning goods will be reclaimable providing you receive returns consent from us and providing you return the goods using one of the delivery services we specify. This is available for the UK only. International returns costs must be met by the customer in all circumstances
In the unlikely event of a disagreement, you will be required to prove the fault lies in the design, manufacturer or materials used.
Manufacturer's warranties are in addition to and do not replace your statutory rights.

Returns
Returns Policy
We have a standard 30 day returns policy, allowing you to return any unused item within 30 days of purchase. Our Online Returns Portal is only available for UK returns which fall below the maximum dimensions for the returns option. Oversized items must be arranged by the customer. International Returns outside of the UK must follow our International Returns Process. All returns must use packaging in addition to the original packaging to ensure the product and its packaging arrive in a resaleable condition.

Package Deals
The return of items (such as a pair of snowboard boots) which qualified the purchaser to a package deal discount (such as buy a snowboard, boots and bindings to save an additional 10%) shall result in the forfeit of the discount unless replacement items are re-ordered prior to the return being made.

Items not available for return or valid for any post-purchase cooling-off period:
- Transit Bags: Snowboard, ski and wakeboard bags which have been used to despatch your snowboard, skis or wakeboard, cannot be returned, credited or refunded as they will have become used items.
- Customisation: If we customise a product to your specific requirements, such as the drill mounting of bindings onto skis, you will not be able to cancel your order or return the goods after work has begun.
- Underwear & Swimwear: Underwear cannot be returned for hygiene reasons and swimwear must have the hygiene strip in tact in order to warrant a return.
- Protective Face Masks cannot be returned for hygiene reasons.
- Climbing ropes must be returned coiled and sealed in their original wrapping/packaging. Opened climbing ropes cannot be returned and will not be refunded for safety reasons.

Eyewear
For sunglasses, goggles and goggle lenses, returns will only be accepted if the original plastic film or protective plastic bag protecting the lens has not been removed. If you would like to inspect a lens, please do so by peeling back only a small corner of the film before replacing it.

Brand New Condition
All returned goods and their packaging must be in brand new pristine condition, suitable for re-sale to another customer. Labels must be attached to the product. Damaged packaging will only be accepted if the damage was the minimum amount necessary to open the package and inspect the goods or if the damage was caused in transit. If items have been worn or the customer has reduced the value of the product, such as scuffing soles or shoes have been worn outside, we reserve the right to reduce the amount of refund given or may ask the customer to pay for the reduced value of the item.

Lost in Transit
If a returned item is lost in transit, you will need to make a claim against the carrier.

Wrong or Faulty Goods
If we send you wrong or faulty items, goods you never ordered, or substitute goods you prefer not to accept, we will refund or issue a credit note to cover your return delivery charges providing you obtain our consent by email and use the return delivery method that we stipulate. Where we provide a free returns label, you must use this and no refunds will be given if you choose an alternative method. If the product is oversized and you have to use an alternative method from the one we provide, you must use the cheapest available tracked option. Customers shall pay return delivery charges in all other instances. We will refund original delivery charges (from when we first despatched the goods to you) providing you cancel your order within 7 days of purchase and providing the parcel was sent using the cheapest available option.

Website Help Centre Bot/Automated Responses
Please be aware that our help centre chat function uses an automated chat bot to answer our most frequently asked questions. Most of the time the answer will be correct, however there may be instances where the answer may not be correct, depending on how the customer has phrased the question. We do not hold responsibility for the outcome of automated answers and recommend speaking to a member of our team or taking a look at our Help Centre FAQs if you would like confirmation of the correct answer before making a purchase or return. If you notice any inconsistencies in the automated answers, please do let us know.

Mobile Terms of Service Absolute-Snow

Last updated: June 13, 2023

The Absolute-Snow mobile message service (the "Service") is operated by Absolute-Snow (“Absolute-Snow”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Absolute-Snow’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Absolute-Snow through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Absolute-Snow. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to Absolute or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Absolute-Snow mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Absolute or email help@absolute-snow.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

SMS abandoned cart disclosure

Absolute-Snow uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

Third-party data sharing

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Marketing Messages
If you've previously opted in to receive text messages and want to change your mind, simply reply STOP to any message.

If you have any questions or need any support, simply contact our Customer Service team at help@absolute-snow.co.uk and they'll be able to support you.